Making life easier for a one man food truck
Ted’s Farm BBQ is a Texas BBQ and Vietnamese fusion food truck established in 2018. Their unique menu includes Vietnamese banh mi sandwiches and custom rice bowls. They are based in Austin, Texas and are stationed outside of Southern Heights Brewing Company and also cater offices, weddings, and parties.
The Problem
The food truck is run by owner Matt Roth. Matt often single-handedly runs the food truck with the help of a self-service kiosk. When we first started working with Matt, we asked him what was most important to him when using a kiosk and here is what he had to say:
“Having the customer least confused was my biggest priority. I was previously using another kiosk solution and got so tired of people not knowing what to do next. I worked my food truck alone and everything went really smooth until somebody got confused with the kiosk, because then I had to stop what I'm doing with making an order and help the customer out. Seems like it wouldn't be a big deal, but I do lunch runs to offices where I serve anywhere from 30-100 people in an hour and a half. So every minute counts in terms of getting the food out as quick as possible.”
- Matt Roth, Owner
The Solution
Ted’s Farm BBQ started using KioskBuddy at the food truck, using options like conversational ordering and asking the customer to checkout after adding an item to really streamline the order customization process and make it effortless for customers to use.
The Results
After just a week of using KioskBuddy, we checked in on Matt:
“So this is almost the end of the first full week of using your app and so far it seems that customers are having an easier time with your kiosk compared to the other kiosk I was using! Just letting ya know! And we really haven’t received any negative feedback about the kiosk. Everyone seems to be getting through the ordering process seamlessly. I love how simple everything is! Also, I really like the menu editor. Being able to toggle menu items off in a moments notice is great! I also really like how you made the prompts much larger for the customer, this will definitely help to eliminate any confusion. It looks like your app is the most customer friendly that I've seen so far.”
- Matt Roth, Owner
A few months later Matt gave us an update on how the ease and user-friendliness of KioskBuddy truly helped their business:
“As an update on the overall customer experience, customers across the board seem to be able to use KioskBuddy very easily. We have very few questions when people are ordering for themselves - the last kiosk that I used was a nightmare in comparison. Thanks so much for making life easier for us!”
- Matt Roth, Owner