How The Cookie Connect cuts down on payroll with KioskBuddy
The Cookie Connect is a late night cookie shop located in Bloomfield, New Jersey. They specialize in delivering warm, gooey, and wacky flavored cookies to locals during the wee-hours of the morning. Their goal is to make sure everyone's late-night cravings are fulfilled!
The Cookie Connect bakes everything fresh daily and uses only whole ingredients to ensure standards for high quality. They keep a standard menu of cookies daily and often add limited edition and seasonal cookies.
The Problem
Being a late night specialty dessert shop, it can get difficult for The Cookie Connect to find staff that would be available to work late, especially since they need top tier candidates passionate about baking.
“We needed a solution that would assist in helping through long lines without hiring another employee. Being able to cut down on payroll is huge.”
- Ali Hajihaidari, Owner
The Solution
The Cookie Connect started using KioskBuddy in their store to help with their staffing problems and long lines. Even for a menu as customizable as theirs, they found it extremely fast and easy to get up and running:
“I tried out the app and did my first complete order - it was honestly so seamless and amazing, and I was really excited to implement this tech in the store!”
- Ali Hajihaidari, Owner
The Results
After running the kiosk for a few months, The Cookie Connect noticed a big increase in revenue and are planning to add another kiosk to their newly opened store in Ridgewood!
“We’ve seen sales increase and haven’t had to staff more. Customers have started using the kiosk more and more, which helps a ton when we’re really busy - our cashier can step away and help with the flow to get stuff out quicker.”
- Ali Hajihaidari, Owner
Due to their highly customizable menu, the staff would often have to recite the same long list of options. As an added benefit, KioskBuddy helps streamline the customer’s ordering flow by letting them browse all of the options on their own:
“We have a signature dessert that has a ton of customization, and our bakers have to consistently read off 12 cereals, 5 toppings, and more... Now customers can easily browse the kiosk menu and pick their favorite toppings.”
- Ali Hajihaidari, Owner