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FAQ
Frequently asked questions on KioskBuddy.
What printer models are supported?
Learn what printer models you can connect to your kiosk.
How do I prevent customers from exiting the app?
Learn how to keep your iPad virtually secure, keeping your device locked to the KioskBuddy app.
How do I refund my customer?
Refunding a transaction made through KioskBuddy can be done either from the Square Dashboard or Square POS App. Learn how!
How do I get support?
Here's the best ways to get help with your kiosks.
How does KioskBuddy handle cash payments?
Does KioskBuddy support cash payments? Learn how KioskBuddy handles cash payments.
Why do my transactions show up incorrectly in the Square Dashboard?
Why do my KioskBuddy transactions lack itemization in the Square Dashboard?
How do I text my customer when their order is ready?
Learn how you can send an SMS text message to your customer when their order is ready using KioskBuddy's Custom Checkout Flow and KDS.
How do I add a Customer Order Name?
Learn how you can add a customer name to an order using KioskBuddy's Custom Checkout Flow.
What is KioskBuddy's pricing?
How much does it cost to use KioskBuddy? With multiple pricing plans, businesses of any size can use self-order kiosks.
What hardware do you offer?
Does KioskBuddy sell or provide any hardware, iPads, tablets, or kiosk mounts?
What iOS and iPad versions are supported?
Learn which versions of iOS and versions of iPads are compatible with KioskBuddy.
What Square hardware is supported?
Learn about what Square hardware is compatible with KioskBuddy.
How do I connect my Square Stand?
Learn how to connect your Square Stand to KioskBuddy.
How do I connect my Square Reader?
Learn how to connect your Square Reader for contactless and chip.
Why isn't my Square Reader connecting properly?
Learn how to troubleshoot Square Reader connection issues.
Can I use Square Gift Cards?
Learn how your customers can use Square gift cards on KioskBuddy kiosks.
How do I launch KioskBuddy?
Download the app from the App Store to launch your kiosk on an iPad.
What countries will KioskBuddy work in?
KioskBuddy is available internationally and can be used in different countries. However, the hardware you can use depends on what country your Square account is authorized for. This table helps determine what Square payment hardware you can use.
How do I exit kiosk mode?
Learn how to exit kiosk mode and return to the KioskBuddy home screen.
Is there an Android version of KioskBuddy?
Learn more about KioskBuddy's Android version.
Why does the cart have a $1 minimum?
KioskBuddy requires at least $1 to checkout, learn why in this article.
How do I prevent printer connection issues?
Learn how to resolve and prevent printer connection issues.
How do I print customer receipts and kitchen receipts?
Learn how to print customer receipts vs. kitchen receipts.
What is the largest size screen KioskBuddy supports?
This article goes over the largest screen sizes that can be used with KioskBuddy.
Can KioskBuddy KDS see all orders on the Square platform?
KioskBuddy currently can't see all orders on the Square platform (for example, Square Online or Square POS orders). It can only see orders made on KioskBuddy kiosks.
Why is my item sold out on KioskBuddy?
Learn how to troubleshoot Square inventory issues.
Can I use a kitchen-facing name for my items?
Learn how to use Square kitchen names for your items.
How do I set up a KioskBuddy menu for multiple Square locations?
Learn how to set up KioskBuddy menus for multiple Square locations.
How do I determine my printer model and connection interface?
With this article, you will learn how to determine what printer model you have and the connection interface of it.
What is the best image size for the idle screen image?
What is the best image size for KioskBuddy idle screen?
What happens if the Wi-Fi disconnects on my kiosk?
In this article we go over KioskBuddy's kiosk behavior when the internet disconnects and also a feature to configure the "No internet" display to prevent customers from going through the checkout when the kiosk has no internet.
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